Returns, Shipping & Warranty

Upon receipt of any product, MediHarbor provides customers with an owner's manual (if applicable) and manufacturers' warranties for equipment and other items. MediHarbor complies with warranties implied under New York State law.

Most equipment sold or rented by MediHarbor carries a minimum one (1) year manufacturer's warranty. MediHarbor honors warranty for disposable/nondisposable supplies and accessories.

MediHarbor will warrant the product as required by individual payor contract or terms after the equipment converts to sale or is purchased.

MediHarbor is responsible for routine repairs and maintenance during the rental period. If the payor's guidelines require that the product rents-to-purchase, and ownership transfers to the customer, all repairs and maintenance become the responsibility of the customer after ownership transfer.

Medicare customers renting equipment in the capped rental category will be informed during initial instructions that equipment rents to a capped amount in thirteen (13) months, and warranty information will be provided at the time of initial instructions.

Customers will be notified of any warranty coverage or non-coverage prior to completion of repairs on customer-owned equipment. All warranties will be exhausted prior to billing the customer or insurance carrier.

If a product does not carry a one (1) year warranty, MediHarbor's policy is to carry a 30-day return policy, only if the item is defective.

For warranty claims:

Call: 607-270-2777

Email: contact@mediharbor.net

MediHarbor accepts returns of substandard (less than full quality) or unsuitable items (inappropriate for the customer at the time it was fitted and rented/purchased).

MediHarbor will approve return of unused, purchased items delivered out of current stock, for credit, within seven (7) business days. All returns must be accompanied by the receipt (e.g., signed delivery ticket).

If incorrect product was delivered/shipped, or the product was damaged in shipping, every effort will be made to provide the customer with the correct product, up to and including replacement of the damaged product.

If the customer returns the product within seven (7) business days, or contacts MediHarbor within seven (7) business days and returns within 14 business days — no restocking fee is charged for unused purchased items.

A 25% restocking fee may be charged for unused purchased items returned beyond seven (7) business days. With management approval, consideration may be given to accepting returns beyond these timeframes for unusual circumstances (e.g., customer hospitalized) — the 25% charge may not apply in such cases.

Used products are not returnable, unless required by law.

NOT RETURNABLE: Disposable supplies, specially ordered and custom-made or modified items, bathroom products, orthopedic products, ostomy supplies, undergarments and cushions.

How to Return

Products will typically be delivered within 3 business days if no items are on backorder.

MediHarbor will not ship partial orders. If one product on your order is on backorder for an extended period, we will release the rest of the shipment and split your order.

We are not responsible for return shipping costs unless the shipping error was our fault.

For questions: 607-270-2777 or contact@mediharbor.net

Medicare Inexpensively/Routinely Purchased Items: MediHarbor will advise patients that they may either rent or purchase inexpensive or routinely purchased durable medical equipment (DME), and of the purchase option for capped rental DME.

Medicare routinely pays monthly rental fees for a period not to exceed 13 months, after which ownership is transferred to the Medicare beneficiary, for the following types of equipment: hospital beds, wheelchairs, support surfaces (alternating pressure pumps), nebulizers, patient lifts, and trapeze bars. After ownership is transferred, it is the beneficiary's responsibility to arrange for repairs or services.

For inexpensive or routinely purchased items: Equipment in this category can be purchased or rented; however, the total amount paid for monthly rentals cannot exceed the fee schedule purchase amount. Examples: canes, walkers, commode chairs, crutches, low pressure and positioning equalization pads, home blood glucose monitors, seat lift mechanisms, pneumatic compressors (lymphedema pumps), bedside rails, and traction equipment.

Patients are offered the option to rent or purchase these items, as indicated on the signed delivery ticket.

Additional: All rental equipment remains the property of MediHarbor. It is the responsibility of the customer/guardian/estate to contact MediHarbor to arrange equipment pickup when it is no longer needed, or if/when the patient is admitted to a long-term care facility or hospital. Any lost or severely damaged equipment will be billed as a sale to the customer/guardian/estate.

MediHarbor is committed to resolving customer concerns promptly and fairly. We take all complaints seriously and strive to resolve them to your satisfaction.

How to File a Complaint