Patient Resources

HQAA Contact Information:

HQAA — Healthcare Quality Association on Accreditation

625 Slaters Lane, Suite 200

Alexandria, VA 22314

Phone: 1-800-HOME-CARE (1-800-466-3227)

Website: hqaa.org

Hours: Monday–Friday, 8:30 AM – 5:00 PM ET

What HQAA accreditation means:

• We meet or exceed national standards for patient care, safety, and business practices
• Our operations are reviewed and certified by independent quality evaluators
• We maintain rigorous policies and procedures for equipment safety and patient privacy
• Our staff receives ongoing training in compliance with HQAA requirements

YOUR RIGHTS

• Right to be treated with respect, consideration, and dignity
• Right to have your privacy protected and your personal health information kept confidential
• Right to receive information about our services, equipment, and charges
• Right to receive equipment that is safe, clean, and in proper working order
• Right to be informed of your insurance coverage and any out-of-pocket costs before service
• Right to file a complaint without fear of retaliation
• Right to choose your own DME supplier
• Right to participate in decisions about your care

YOUR RESPONSIBILITIES

• Provide accurate and complete health and insurance information
• Use equipment only as prescribed and instructed
• Notify MediHarbor of changes to your insurance coverage or address
• Contact MediHarbor with any equipment problems immediately
• Return rental equipment when it is no longer needed
• Treat MediHarbor staff with courtesy and respect